At eaclimacool, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item, provided it is unused, in its original condition, and in the original packaging. To initiate a return, please contact us at contact@eaclimacool.shop with your order details. Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.